These terms apply to private tuition arranged directly between In-Tuition Learning and the parent, guardian or adult learner named in the booking. A booking is confirmed when In-Tuition Learning accepts it by email or text message and the client confirms that they accept these terms.

Nothing in these terms removes or limits statutory consumer rights. Tuition services will be delivered with reasonable care and skill.

The client must provide accurate and relevant information about the learner’s age, school year, subjects, learning needs, medical information, allergies, behaviour, safeguarding concerns and any reasonable adjustments that may affect safe and effective tuition.

In-Tuition Learning may recommend a different format, tutor, group or service where this is considered more suitable. Tuition is educational support and does not guarantee a particular grade, examination result or school outcome.

Lesson days, times, duration, location and delivery format will be confirmed in writing. Clients should arrive and collect learners promptly. A late arrival by the learner does not normally extend the booked finish time.

Changes to the regular timetable are subject to availability. In-Tuition Learning may provide an appropriately qualified replacement tutor where necessary.

Tuition fees are charged at the rates shown in the Tuition Cost list. The applicable fee and lesson arrangements will be confirmed before tuition begins.

Invoices are issued at the beginning of each month for the lessons scheduled during that month and must be paid by the due date shown on the invoice.

In-Tuition Learning may pause future lessons where payment remains overdue after reasonable notice. Any change to fees will be communicated in writing before it takes effect.

The client may cancel or request to rearrange a lesson by giving at least 24 hours’ notice by text message or email. Where sufficient notice is given, In-Tuition Learning will make reasonable efforts to rearrange the lesson within the same month or at another agreed time. A rearranged lesson cannot always be provided by the learner’s regular tutor.

Where less than 24 hours’ notice is given, or the learner does not attend, the lesson will normally be treated as used and the fee will remain payable. Exceptional circumstances will be considered reasonably and on an individual basis.

If In-Tuition Learning cancels a lesson, a suitable rearranged lesson will be offered. If the lesson cannot be rearranged, the relevant fee will be credited to the client’s account or refunded where no further invoice is due.

Either party may end regular tuition by giving written notice by text message or email before the next monthly invoice is issued. Tuition will normally continue until the end of the current invoiced month, and no further monthly invoice will be raised.

Where notice is received after the next invoice has been issued, In-Tuition Learning will confirm the final lesson date and any payment adjustment, taking account of lessons already scheduled and tutor time already reserved.

In-Tuition Learning may end tuition immediately where there is serious non-payment, unsafe behaviour, harassment, a safeguarding concern or a material breach of these terms.

Learners, families and staff must behave respectfully. In-Tuition Learning may pause or end a lesson where conduct creates a safety risk or seriously disrupts learning.

Safeguarding concerns will be handled in line with the organisation’s safeguarding and child protection procedures. Confidentiality cannot be promised where information suggests that a child or vulnerable person may be at risk of harm. Relevant information may be shared with safeguarding agencies where lawful and necessary.

Concerns should first be raised promptly with In-Tuition Learning so they can be investigated and addressed. A written complaints procedure should set out escalation, response times and any relevant external routes. Raising a complaint does not affect statutory rights.

In-Tuition Learning does not exclude liability where it would be unlawful to do so. Neither party will be responsible for delay or failure caused by events outside reasonable control, but both will take reasonable steps to reduce disruption and rearrange services where practical.

Notices and enquiries may be sent to john@in-tuitionlearning.uk or the business contact details supplied with the booking. These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply.